comcastic, schmomcastic.

i'm kind of amazed so many people actually read the {really long} post i wrote about jen and ed's wedding.  flattered that i captured your attention for so long. i vowed to keep 'em short for a while. so now i feel a little guilty posting another marathon post.  it's good reading. sit back and enjoy.

 if you're not laughing/crying/screaming/throwing something by the time this story is over, will you please come over and fix my problem?  i can't finish this out without complete fury running through my veins.

i downloaded the comcast app.... hoping i could manage my dvr from my phone.  how 21st century of me, eh?  it locked me out a few times.... and so this is me... live chatting with the comcast support people...  trying to be discrete about solving my tv addiction problems in the work place.

someone please tell me at what point catherine changed from a human into a computer into an outsourced indian

{sorry to my indian readers.}

user aubry has entered room
aubry>
i'm trying to access my xfinity mobile app, but cannot log on to my account. i reset my password this morning but it's telling me the information i provided is invalid.
analyst Catherine has entered room
Catherine>
Hello aubry, Thank you for contacting Comcast Live Chat Support. My name is Catherine. Please give me one moment to review your information.
aubry>
i originally wanted to access my account to download the app for my mobile.
i got in this morning with my old username and password, but the options to set/manager my dvr were null.
how do i access that portion of my app?
Catherine>
Try this Aubry
launch the application, by tapping the app on home screen of iPhone or iPod touch.
Note: This application requires the iPhone or iPod touch to be connected to the Internet. If
Wi-Fi connection hasn’t been set up for the device; refer the customer to their Apple documentation for instructions.
Enter Comcast primary username and password.
3. To remain signed in for 48 hours check Keep me signed in.
Note: Depending on the customer’s system configuration, this option might not appear.
4. Once options are selected tap Done
The Settings button appears at the top of each of the main screens. Tap Settings, the Settings screen appears.
aubry>
does it matter if i don't have an iphone? i have an android phone?
Catherine>
It doesnt matter.
aubry>
okay
Catherine>
The Settings button appears at the top of each of the main screens. Tap Settings, the Settings screen appears.
2. On the Settings screen, if the customer has access to more than one site, a check mark appears next to the selected site.
3. The Customer can select a different site to view, or sign out of the application.
4. To select a different site, tap the name of the site, it returns to the previous screen.
5. To sign out of the application, tap Sign Out. It will return to the Sign In screen.
6. If no changes are required tap Done to return to the previous screen.
aubry>
i'm in my app.... but i don't understand what the directions are telling me to do in order to access my dvr capabilities.
Catherine>
I see.  The search page results will allow users to find what they want quickly as well as chose to play on the device or to see all episodes available.
aubry>
i don't have a search option.
Catherine>
Did you already install the application?
aubry>
yes. my home screen shows inbox, address book, digital voice, tv listings, and on demand. when i click tv listings, there are four buttons on the bottom.... favorites, my dvr, search (my apologies... i do have a search button) and reminders. i can click on all the buttons except my dvr. that one is grey'd out and null.
i would like to be able to access that feature of the app so i can set my dvr from my phone.
Catherine>
make you have an eligible set top box that uses the TiVo software will not be able to use the myDVR functionality that is built into the XFINITY TV App
Ineligible Equipment for XFINITY TV application
Motorola DCT 1000
Motorola DCT 1200
Motorola DCT 1700
Motorola DCT 1800
Motorola DCT 2000
All DTA devices
All Samsung set-top boxes
Comcast DVR with TiVo service
All Panasonic set-top boxes
All Scientific Atlanta/ Cisco set-top boxes
aubry>
i have whatever cable box comcast provided me when i signed on for dvr service.
i'm not at home to check the box make/model... but it should be on record with comcast, correct?
Catherine>
Check on your ipod
iPhone 3G, 3GS or 4G iOS 4.0 or later The iPhone 3G and 3GS can be distinguished from earlier iPhones by looking on the back of the device for the model number. The iPhone 3G model number is A1241 and iPhone 3GS model number is A1303. iPod Touch 2nd, 3rd or 4th Generation iOS 4.0 or later A 2nd, 3rd or 4th Generation iPod touch can be distinguished from earlier generations by looking on the back of the device for the model number. The 2nd generation model number is A1288, 3rd generation model number is A1318 and 4th generation model number is A1367.  iPad iOS 3.2 or later
Those types of iphone are not eligible
aubry>
like i mentioned before. i do not have an iphone.
i have an android phone.
i'm not familiar with what an "eligible set top box" is... it sounds like my cable box. not my phone. is that correct?
Catherine>
In order to use this application the customer must:
Subscribe to XFINITY TV
Have a valid Comcast email address or Comcast User ID
Have an eligible Cable Box (see below for a list and further talking points)
Have Internet access via their device
Download the XFINITY TV application from Apple’s iTunes store or from the app store on the device
Only available on iPad:
Customers must subscribe to HBO, Starz, Showtime, Encore and Movieplex to view movies and TV series from these channels on their device.
See XFINITY TV Application - iPad Employee Trial for more information
aubry>
i meet all the requirements for this app.
Catherine>
View a demo of the XFINITY TV App by clicking on the picture below or by visiting http://www.youtube.com/watch?v=WgyP6tzZkEY
aubry>
nevermind. none of this is helping.
Catherine>
Try this Aubry
Catherine>
http://manuals.info.apple.com/en_US/iPad_User_Guide.pdf
aubry>
I DON'T HAVE AN IPAD.
Catherine>
You need to get an ipad aubry
aubry>
thanks for your help. bye.
Catherine>
You're most welcome! It has been my pleasure assisting you today.
Thank you for choosing Comcast as your cable TV provider and have a great day! Comcast appreciates your business and values you as a customer. Our goal is to provide you with excellent service. If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at click here To close this chat, please click the close button at the top of your chat window. By the way, to properly close this chat room please click on the END SESSION button. Thank you. I hope that you can find time in answering the 3 question survey after this chat. Thanks.
Bye!
God bless!